Frequently Asked Questions (FAQ)

Do you offer free quotes?

Yes, all our quotes are completely free and come with no obligation. We'll visit the site, assess the work needed, and provide a clear, honest quote.

Are you fully insured?

Yes, we are fully insured with public liability cover. You can have peace of mind knowing you’re protected in the unlikely event of any damage.

What areas do you cover?

We’re based in Moreton, Wirral, and cover a wide area including Wirral, Liverpool, Chester, North Wales, and surrounding North West regions.

What services do you provide?

We offer a full range of tree and hedge services, including:

  • Tree felling and dismantling

  • Stump grinding

  • Crown thinning and reduction

  • Hedge trimming and shaping

  • Site and garden clearance

  • Emergency tree work

Are you available in emergencies?

Yes. We’re available 24 hours a day, Monday to Saturday, for urgent or dangerous tree work such as storm damage or fallen trees.

Will you remove all the waste?

Yes, all waste is removed unless you’d prefer to keep the logs or chippings. We always aim to leave the site clean and tidy.

How do I book a job?

Simply call us on 07711 865770 or email info@lumberstreecare.uk. We’ll arrange a convenient time to assess the work and provide a quote.

Do I need permission to remove a tree?

Some trees may be protected by a Tree Preservation Order (TPO), or your property may be in a conservation area. We can advise you on this and assist with any necessary applications if required.

What happens if the weather is bad?

For safety reasons, we may need to reschedule if weather conditions are unsafe for tree work. We’ll contact you as soon as possible to arrange a new date.

How experienced are you?

We’ve been operating since 2005 and have nearly 20 years of experience in tree surgery and hedge care. We’re proud to be a trusted name across the region.

If your question isn't listed here, feel free to get in touch. We’re always happy to help.