1. Introduction

Welcome to Lumbers Tree Care. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or interact with our website: https://www.lumberstreecare.uk.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other relevant data protection legislation.

2. Who We Are

Lumbers Tree Care
Website: https://www.lumberstreecare.uk
Email: [insert your business email]
Phone: [insert your contact number]

3. Information We Collect

We may collect and process the following types of personal data:

a) Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Address (if submitting a service request)

  • Any other details you provide via our contact forms or emails

b) Information we collect automatically:

  • IP address

  • Browser type and version

  • Pages visited and time spent on site

  • Cookies (see Section 6)

4. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide quotes

  • Schedule and carry out services

  • Improve our website and user experience

  • Send updates, where you’ve consented to receive them

  • Comply with legal obligations

5. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Consent: When you’ve given us clear permission

  • Contract: Where data is necessary to carry out a contract or take steps at your request

  • Legal obligation: Where processing is required by law

  • Legitimate interests: For the smooth operation and improvement of our services

6. Cookies

Our website uses cookies to enhance user experience and analyse website traffic.
You can manage cookie preferences through your browser settings.

For more information, see our [Cookie Policy](link to your cookie policy page).

7. Data Sharing and Transfers

We do not sell or rent your data.
We may share your data with trusted third parties only where necessary, such as:

  • Service providers (e.g. email or website hosting)

  • Legal or regulatory authorities, when required

All data is stored and processed within the UK or the European Economic Area (EEA). We do not transfer your personal data outside the EEA.

8. Data Retention

We keep your personal data only as long as necessary:

  • To provide services or answer enquiries

  • To comply with legal obligations

  • For record-keeping and business purposes

You may request deletion of your data at any time (see Section 9).

9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of incorrect data

  • Request deletion of your data

  • Object to or restrict processing

  • Data portability (in some cases)

  • Withdraw consent (where applicable)

To exercise your rights, contact us at [insert contact email].

If you're unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
https://ico.org.uk/

10. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please read their policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@lumberstreecare.uk
Phone: 07711 865770
Address: 12 Westry Cl, Moreton, Wirral CH46 6JT